Radiance Gift Vouchers  

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Returns and Shipping Policy
Radiance Clinic

Postage and Packaging

United Kingdom & Channel Islands - £3.76 postage charge.
Rest of Europe - A charge of £3.76 postage, please allow 10 working days for delivery.

All orders placed before 12:00pm UK local time, Monday to Friday will be dispatched that day, all other orders will be dispatched the next working day.

Item posted but not yet received

Your order will be sent out by Royal Mail First Class Post. Delivery should take 3 - 7 working days. Sometimes delivery may take longer due to postal delays or if an item is out of stock. If your order has not arrived within 21 working days please email Customer Services: quoting your order number.

Credit Cards Accepted

We accept Visa, MasterCard, Solo, Maestro, Delta and Electron paypal.

Cancelling Orders

You can cancel your order on-line at any point up to the completion of the SEC Pay secure payment section at the checkout. Beyond this point please email our customer services department quoting your order number.

If you order has already been shipped, please peel off the returns label on the invoice and return it to us.

Returns Policy

All our products come with a 21 day money back guarantee. So you can shop with us with complete peace of mind. If there is any reason whatsoever that you are not totally satisfied with your purchase just return it to us within the 21 days for a full NO QUIBBLE refund or exchange. This does not affect your statutory rights. Unfortunately, for reasons of hygiene, we cannot replace good if the seals have been broken, unless they are faulty.

Damaged Goods

Please return it to us within 21 days including all packaging. We will then refund your card or send a replacement.

Further Questions

If we have not answered your question, please contact us by one of the methods below. We will be pleased to help:

Radiance Clinic Ltd
342 Kingston Road
SW20 8LR
Tel: +44 (0)2085449988 / 5601245591